Interxion opens European service centre in London
Interxion, Europe's leading operator of Internet Exchange Centers™ has opened its European Service Centre (ESC) in London. This is the first of its kind to be offered on a European scale. The ESC offers 24/7 equipment monitoring, multi-lingual technical support and a wide range of value added services.
Customers who house their equipment in any one of Interxion's 17 Internet Exchange Centers™ benefit from tailor-made service level agreements (SLAs) with virtually unlimited scalability. The ESC allows Interxion to service these SLAs with a team of highly qualified technical engineers providing exactly the service appropriate to each individual customer's requirements. The technical set up at the ESC allows the team to monitor customers' equipment anywhere across its European network of IECs and to react to problems in seconds with an appropriate response. The result is complete security of equipment and data and, crucially, peace of mind.
The appropriate level of support is offered from the ESC according to the agreement that each customer signs. All of Interxion's customers across the world have access to one international telephone number that allows them to dial in direct to the ESC technical support team. A multi-lingual support team mans the ESC 24 hours a day, 7 days a week. At its most basic level of support, the ESC is a central point to deal with customer enquiries. It also offers down-the-line technical advice and central access to Interxion's Hands & Eyes service - where on-site technical staff will deal with problems on a customer's behalf. At the other end of the scale, the ESC offers a complete monitoring system right across the European network where customers' equipment is monitored by Interxion to ensure that it is operational at all times.
Interxion's ESC is a crucial element in the company's growth as the pre-eminent service provider in its sector. Its very existence means that Interxion is able to offer a level of service far outreaching that offered by other data centres indicating Interxion's strength within the European marketplace.
In addition to the technical support system offered by the ESC, a customer care team is in place to look after each customer's relationship with Interxion and to provide an interface between the customer and the technical support they will use. This level of customer support is another example of why Interxion is leading the way within the industry.
The European Service Centre strengthens the pan-European position of Interxion as a leading operator of carrier-neutral and state of the art Internet Exchange Centers. The service makes it possible for all Interxion's customers - ISPs, ASPs, content providers, hosting providers and corporates - who are fast recognising the importance of outsourcing part, if not all, of their IT and data protection services, to benefit from the highest level of technical expertise with absolute peace of mind.